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Asset Control provides a comprehensive, responsive program for day-to-day system support.
Customers can access our specialized customer-care-ticketing program through our online support system. This allows customers to enter trouble tickets and enhancement requests at the same time, check the status of issues, and review frequently asked questions. Asset Control also provides a Knowledge Base of resolved issues, allowing users to quickly browse or search for specific topics.
Asset Control’s Help Desk allows clients to submit requests (or tickets) via email. With experienced support representatives staffed in multiple Asset Control locations, our Help Desk operates within normal business hours in most regions. It also uses an established set of four priority levels to drive response, which allows for 24x7 service depending on the business impact of the problem.
Asset Control also offers a secure customer web site that provides user documentation and software updates.