Support

Asset Control maintains a commitment to our clients to provide a comprehensive, responsive support program. We have developed a program to suit varying needs with high quality technical support, product information, and professional services.

Asset Control has created a specialized customer-care-ticketing program specifically designed to meet the needs of our clients. This program can be accessed through the on-line Asset Control Support System that provides 24x7 access to our problem and enhancement request tracking system. With this system you can gain access to our specialized technical support team:

• Enter trouble tickets and enhancement requests
• Check the status of your issues
• Review frequently asked questions

Different types of support are offered to meet your needs:

Online Support:

Visit Request Tracker at https://helpdesk.asset-control.com. Request Tracker is an online tool that enables you to check the status of any problems or questions that you have submitted to Asset Control Support.

Getting started with Request Tracker is easy; simply log in using the e-mail address that you have received from Asset Control Support.

First-time users:

• To gain access to Request Tracker, you need to send an e-mail to:
  helpdesk@asset-control.com. You will receive a password shortly after.
•  You can view only your tickets.
• If you have additional questions, please send an e-mail to helpdesk@asset-control.com.

Client website:          

Visit the user website at http://services.asset-control.com/userweb. User documentation and updates for Asset Control software can be found by selecting Downloads on the Asset Control User Web http://services.asset-control.com/userweb. You will need your client username and password to access this system.